Privacy policy

Glooin (formerly Gloomin)

Privacy Policy

Effective starting: April 23, 2026

🔔 Rebranding Notice: Gloomin has officially rebranded to Glooin effective April 23, 2026. All references to "Gloomin" in this document should be read as "Glooin". The substance of this policy is unchanged.

Your privacy matters to us. This Privacy Policy explains how Glooin ("Glooin", "we", "us", "our") collects, uses, shares, and protects your information when you use the Glooin Chrome extension or our platform at www.glooin.com, or when you otherwise interact with us (collectively, the "Services").

This Privacy Policy also explains your choices about how we use information about you — including how you can object to certain uses, and how you can access and update your information. If you do not agree with this Privacy Policy, please do not access or use our Services.

This Privacy Policy is intended to help you understand:

✅ Our commitment: Glooin does not sell, rent, or trade your personal information or user data — ever. Your recordings, screenshots, and account data exist solely to provide the Service to you. We will never monetise your data by selling it to advertisers, data brokers, or any third party.

Information we collect
How we use information
How we disclose information
How we store and secure information
How long we keep information
How to access and control your information
Our policy towards children
Regional disclosures (EEA / UK / India / US)
Changes to this Privacy Policy
How to contact us

Information We Collect

We collect information about you when you provide it to us, when you use our Services, and from other sources, as described below.

Information you provide to us

Account and profile information: We collect information when you register for an account or make a purchase. This includes your name, email address, and — for paid plans — billing information. You may also add a display name or profile photo to your account.

Content you create through the Services: When you use Glooin to record your screen or take screenshots, the resulting videos, images, and associated metadata (such as title, duration, and timestamps) are stored in your account. You control what you record and what you share.

Information you provide through support channels: If you contact us for support, you may submit your name, email address, a description of your issue, and any screenshots or attachments that help us resolve it.

Payment information: When you purchase a plan, we collect billing details. Payments are processed securely via Stripe. Glooin does not store your full card details on its servers. Please see Stripe's Privacy Policy at stripe.com/privacy for more information.

Feedback and communications: If you send us feedback, respond to surveys, or participate in promotions, we collect the information you provide in those interactions.

Information we collect automatically

Your use of the Services: We collect information about how you use Glooin, including which features you use, actions you perform, recordings and screenshots you create, links you click, and how you interact with shared content.

Device and connection information: We collect information about the device and browser you use to access the Services, including your operating system, browser type, IP address, and diagnostic data. We use your IP address to approximate your location to improve your experience.

Chrome extension activity: When you use the Glooin Chrome extension, we may collect data about which tabs or windows you initiate recordings on (not the content of other tabs), as well as extension settings and preferences.

Cookies and tracking technologies: We and our third-party partners use cookies and similar technologies to provide functionality, recognise you across sessions, and understand usage patterns. You can manage cookie preferences through your browser settings.

Information from other sources

We may receive information about you from other sources, including payment processors, analytics providers, and — if you invite others to Glooin — the contact details of those individuals. We may combine this information with information we already hold about you to improve our Services and your experience.

How We Use Information

How we use the information we collect depends on which Services you use, how you use them, and any preferences you have communicated to us. We use information for the following purposes:

To provide the Services: We use your information to operate the platform, authenticate you, process payments, store and serve your recordings and screenshots, and provide customer support.

To personalise your experience: We use information about how you interact with Glooin to tailor the interface, surface relevant features, and improve the relevance of communications we send you.

To develop and improve our Services: We analyse usage patterns, feature interactions, and feedback to identify trends, fix bugs, and build new features. We may test new features with a subset of users before a wider rollout.

To communicate with you: We use your contact information to send account-related communications (e.g., purchase confirmations, plan expiry notices, security alerts) and — where you have opted in — product updates and promotional content.

To maintain safety and security: We use information to detect, investigate, and take action on fraudulent, illegal, abusive, or policy-violating activity, and to protect the integrity of our platform.

To comply with legal obligations: We process information as required to comply with applicable laws, respond to legal requests, and enforce our Terms of Service.

With your consent: For any other purpose, we will ask for your explicit consent before processing your information.

How We Disclose Information

We do not sell, rent, or trade your personal information or user data — ever. We may disclose information only as described below, and solely to operate and improve the Services for you:

Service providers: We share information with third-party vendors who help us operate the Services — including Stripe (payments), Shopify (store infrastructure), cloud hosting providers, analytics tools, and customer support platforms. These providers are contractually required to handle your information securely and only as instructed by us.

When you share content: When you generate a shareable link or invite someone to view a recording or screenshot, that person will be able to access the shared content. You control who you share with.

Legal and compliance reasons: We may disclose information to comply with applicable laws, court orders, regulatory requirements, or valid legal process, or to protect the rights, property, and safety of Glooin, our users, or the public.

Business transfers: If Glooin is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

With your consent: We may share your information with third parties when you have given us explicit consent to do so.

How We Store and Secure Information

Glooin takes the security of your information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, and regular security reviews.

Your recordings and screenshots are stored on secure cloud infrastructure. Storage is allocated per plan (1 GB / 25 GB / 100 GB / 250 GB for Free / Starter / Pro / Power plans respectively).

However, no method of transmission or storage over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. We encourage you to maintain your own local backups of important content.

How Long We Keep Information

We retain your information for as long as your account is active or as needed to provide you with the Services. The specific retention period depends on the type of information and the purpose for which it was collected:

Account and profile information:: Retained for the duration of your account. If you close your account, this information is deleted within 30 days.
Recordings and screenshots (Content):: Retained as long as your account is active. Upon account deletion, Content is permanently removed within 30 days.
Payment records:: Retained as required by applicable tax and financial regulations (typically 7 years).
Support communications:: Retained for up to 3 years after the resolution of the support request, or longer if required by law.
Usage and analytics data:: Anonymised or aggregated usage data may be retained indefinitely for product improvement purposes.

Where we no longer have a legitimate business need to process your information, we will delete or anonymise it. If deletion is not immediately possible (e.g., because it is stored in backup archives), we will securely store it and isolate it from further processing until deletion is feasible.

How to Access and Control Your Information

Depending on where you live, you may have certain rights with respect to your personal information. These rights are not absolute and may be subject to exceptions under applicable law. We will respond to requests within the timeframe required by law.

Right to access / know:: You may request access to the personal information we hold about you, including a copy of that information.
Right to correct:: You may request that we correct inaccurate or incomplete personal information.
Right to delete:: You may request deletion of your personal information. Note that some information may be retained as required by law or for legitimate business purposes.
Right to object:: You may object to our processing of your information for certain purposes, including direct marketing.
Right to opt out of targeted advertising:: Where applicable, you may opt out of the use of your information for targeted advertising purposes.
Managing email preferences:: You may opt out of promotional emails at any time using the unsubscribe link in any such email. We may still send you transactional communications relating to your account.

To exercise any of these rights, please contact us at support@glooin.com. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.

You may also manage certain information directly within your account settings, including deleting recordings and screenshots, updating your profile, and adjusting notification preferences.

Our Policy Towards Children

The Services are not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at support@glooin.com and we will take steps to delete that information promptly.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Regional Disclosures

European Economic Area (EEA) and United Kingdom (UK)

If you are located in the EEA or UK, the following additional information applies to you under the General Data Protection Regulation (GDPR) and UK GDPR respectively.

Data controller: Glooin (Twisty Design Private Limited / Twisty Studios LLC) is the controller of your personal information processed as described in this Privacy Policy.

Legal bases for processing: We process your personal information on the following legal bases: (a) Performance of a contract — to provide the Services you have signed up for; (b) Legitimate interests — to improve our Services, prevent fraud, and ensure security; (c) Consent — where you have provided explicit consent (e.g., for marketing emails); and (d) Legal obligation — where required by applicable law.

International transfers: Your information may be transferred to and processed in countries outside the EEA or UK, including the United States and India. Where we make such transfers, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA), as applicable.

Your EEA/UK rights: In addition to the rights described in Section 6, you have the right to lodge a complaint with your local data protection authority (e.g., the ICO in the UK, or your national supervisory authority in the EU) if you believe we have not handled your personal information in accordance with applicable law.

EU/UK representative: As we do not yet have a formal EU/UK representative appointed, please direct all enquiries to support@glooin.com. We will ensure timely responses to all requests.

India

If you are located in India, your personal information is processed in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA), to the extent applicable. Our India office is located at Sector 15, Part 1, Gurgaon, Haryana 122001. For any data-related grievances, please contact our Grievance Officer at support@glooin.com.

United States

If you are a resident of California or another US state with applicable privacy laws (including the CCPA/CPRA), the following additional information applies:

Right to know:: You may request details about the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to delete:: You may request deletion of personal information we have collected about you, subject to certain exceptions.
Right to correct:: You may request correction of inaccurate personal information.
Right to opt out of sale/sharing: Glooin does not sell your personal information and never has. We do not share your personal information for cross-context behavioural advertising.
Right to limit use of sensitive information:: Where we process sensitive personal information, you may have the right to limit how we use it.
Non-discrimination:: We will not discriminate against you for exercising any of your privacy rights.

To exercise your US state privacy rights, please contact us at support@glooin.com or submit a request through our support page at www.glooin.com/pages/support.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Effective starting" date at the top of this policy.

For material changes — such as changes that significantly affect your rights or how we use your data — we will provide notice via email and/or a prominent notice on our website at least 14 days before the change takes effect. We encourage you to review this Privacy Policy periodically.

Your continued use of the Services after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

How to Contact Us

Twisty Studios LLC is the authorized licensee of the Glooin trademark and has been granted the exclusive right to collect data, operate, manage, distribute, and commercialize the Glooin platform and all related products and services on behalf of the Trademark Owner.

If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please reach out to us:

Email:: support@glooin.com
Website:: www.glooin.com/pages/support
USA Mailing Address:: 86 Paul Horn Road, Catskill, NY 12414, United States
Phone:: +1 (313) 349-0238
Legal entity:: Twisty Studios LLC